login - Cisco WebEx gives fatal error on launch

05
2014-04
  • Krishnanand Bhat

    When I open Jabber, I get the messages:

    'Fatal error occurred please contact Cisco WebEx Customer support'
'Can't load wbxOIEx.exe. Please check if the executable is installed in your directory.'

    I am using Jabber Version 9.1. I have upgraded Jabber to a new version, but still face the same issue

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    Related Question

    How do I use Cisco WebEx Connect IM on Mac OS X?
  • overboming

    How do I use Cisco WebEx Connect IM on Mac OS X, it seems to be using Jabber protocol.


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  • Matthew Hillyer

    It's not officially supported yet, they have been talking about "coming soon" for quite a while - from the support thread "he Mac client has been pushed back a little and is tracking to end of the first quarter of the 2011 calendar year" https://www.myciscocommunity.com/thread/1847

    there are some configs that you could possibly use a jabber gateway to access webex connect, so in theory Adium or iChat would work. I have not been able to verify this due to my employer using an SSO gateway between the client and the server.

    Cisco now has web chat for webex connect - im.ciscowebex.com and is usable in most browsers including Safari.

    If your employer uses SSO (single sign on) then you may have to go through their web gateway and authentication process.