windows 7 - Connected to the internet but Cannot browse
2014-07
sanders
I have got the following problem. I am connected with my pc to the internet (With a Cable). The internet connection is fine since the wireless devices have no problem. My PC runs windows 7 with MS Security essentials enabled.
Now my ploblem is that Browsing is very slow and also sometimes the browser (Chrome / Firefox) is able to resolve the website but very often not.
Here are some details:
Output of ipconfig /all after ipconfig /release and ipconfig /renew:
Windows IP Configuration
Host Name . . . . . . . . . . . . : PC-234 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : fritz.box
Ethernet adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Juniper Network Connect Virtual Adapter Physical Address. . . . . . . . . : 00-FF-B0-AB-3E-04 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection 3:
Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : TAP-Windows Adapter V9 Physical Address. . . . . . . . . : 00-FF-68-98-08-97 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection 2:
Connection-specific DNS Suffix . : fritz.box Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern et NIC (NDIS 6.20) Physical Address. . . . . . . . . : 00-1B-B9-D1-BD-AA DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::c596:7a55:8bd:e7b2%16(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.178.22(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Tuesday, June 10, 2014 9:13:39 PM Lease Expires . . . . . . . . . . : Friday, June 20, 2014 9:13:39 PM Default Gateway . . . . . . . . . :
192.168.178.1 DHCP Server . . . . . . . . . . . : 192.168.178.1 DHCPv6 IAID . . . . . . . . . . . : 385883065 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-C2-81-AB-00-18-F3-C5-BA-9E
DNS Servers . . . . . . . . . . . : 192.168.178.1 NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{68980897-2BBF-4B7E-8BE7-9CF0FD03E1D0}:
Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:32:3a5f:ac5c:d285(Prefer red) Link-local IPv6 Address . . . . . : fe80::32:3a5f:ac5c:d285%11(Preferred) Default Gateway . . . . . . . . . : :: NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{0254A360-318B-4239-BFE2-6D17F94A377C}:
Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.fritz.box:
Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes
And the tracert output:
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 23 ms 30 ms 25 ms lo0.dr14.d12.xs4all.net [194.109.5.218]
3 27 ms 25 ms 26 ms 1315.ae3.xr3.3d12.xs4all.net [194.109.7.161]
4 22 ms 27 ms 26 ms 0.ge-1-2-0.xr1.sara.xs4all.net [194.109.5.6]
5 18 ms 26 ms 26 ms core2.ams.net.google.com [195.69.145.100]
6 40 ms 16 ms 16 ms 209.85.254.90
7 27 ms 55 ms 35 ms 209.85.253.249
8 20 ms 19 ms 19 ms 209.85.250.33
9 25 ms 47 ms 32 ms 216.239.49.36
10 * * * Request timed out.
11 28 ms 26 ms 25 ms google-public-dns-a.google.com [8.8.8.8]
Trace complete.
Any Suggestions?
Thanks
EDIT
Output of route print
===========================================================================
Interface List
14...00 ff b0 7b 43 04 ......Juniper Network Connect Virtual Adapter
23...00 ff 68 98 08 97 ......TAP-Windows Adapter V9
16...00 1b b9 d1 bd aa ......Realtek RTL8101E Family PCI-E Fast Ethernet NIC (N
DIS 6.20)
1...........................Software Loopback Interface 1
11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.178.1 192.168.178.22 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.178.0 255.255.255.0 On-link 192.168.178.22 276
192.168.178.22 255.255.255.255 On-link 192.168.178.22 276
192.168.178.255 255.255.255.255 On-link 192.168.178.22 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.178.22 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.178.22 276
===========================================================================
Persistent Routes:
None
IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
11 58 ::/0 On-link
1 306 ::1/128 On-link
11 58 2001::/32 On-link
11 306 2001:0:9d38:6abd:9a:204b:3f57:4de9/128
On-link
11 306 fe80::/64 On-link
11 306 fe80::9a:204b:3f57:4de9/128
On-link
1 306 ff00::/8 On-link
11 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
Andrea
Here's my problem. I have a Netgear WGR614v6 wireless router and was able to set up the wireless network (I can send documents to my printer wirelessly), but I cannot connect to the Internet through the router. I have no problems when I connect the computer directly to the modem. When I attempt to connect through the router both wirelessly and by the Ethernet cable I have no Internet access. My wireless connection status says there is no IPv4 nor IPv6 internet access. Both are set to obtain an IP and DNS Server address automatically. Signal quality on the wireless router is excellent. I have tried power-cycling the router and modem with no luck.
This is what I have when I did ipconfig /all:
Host Name . . . . . . . . . . . . : xxxxxxx
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8187SE Wireless LAN PCIE Netwo
rk Adapter
Physical Address. . . . . . . . . : 70-F1-A1-D1-DC-3F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5153:b143:acf7:3e8d%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, November 12, 2010 5:16:05 PM
Lease Expires . . . . . . . . . . : Saturday, November 13, 2010 5:16:05 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 242282913
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-BC-31-9A-88-AE-1D-4E-23-15
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 88-AE-1D-4E-23-15
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{4BEE441B-C244-4642-AE71-745D1199E5DE}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{9A2C832A-3E88-42DB-8D70-FFA7F014AFC6}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
The first day I set up the router I was able to get Internet wireless and by Ethernet through the router. But since then (2 weeks) I've been having this problem. I am using Windows 7. Any help would be much appreciated.
ultrasawblade
Try completely resetting the router, i.e. hold any reset button down for 30 seconds, or log into the management interface and use any "Reset to Default"-like options.
As far as taking an actual look at your issue, it might be a DNS issue. Check to be sure your getting the right DNS servers via DHCP and that they are reachable. Alternatively, you can try disabling ipv6 if you don't need it.
MHrappstead
Try updating the firmware on the router
user55325
I suspect it is, as @ultrasawblade noted, a DNS issue - try going to http://74.125.95.105 and if you get Google, you need to add your DNS servers to your router. DNS is the system that allows you to resolve domain names to IP addresses. There are lots of free public DNS servers - most ISPs have their own, but some popular ones can be found here: http://theos.in/windows-xp/free-fast-public-dns-server-list/
KronoS
First off, I've had terrible luck with NetGear Routers, and would highly recommend not using them. With that said however, try following these steps:
Unplug the power cords completely from both the router and the cable modem (Leave the cable and CAT5 cables connected.
Plug back in the cable modem and wait for ALL connections to be initiated (at least 2 mins)
Plug back in the Router and wait for ALL connection to be initiated
Try your internet connection
This was the process that I had to go through on a regular basis with my old netgear router.
If this doesn't work, then I suggest borrowing or purchasing a new router to test and see if the issue really is the router. Other things to try is changing and double checking the CAT5 cables connecting the router and the modem. They do get used and over time can be broken. (Although I doubt this is the issue)
Andrea
Okay, I FINALLY got it to work. What I did was I went into the Router Manager and completely reset it as ultrasawblade suggested. I had tried this previously and it did not work. However, this time around I did not go through the initial set up and left all the settings as is, with the exception of changing the security settings. Not sure what was different, but it did the trick. Thanks everyone.