windows xp - firefox causes my system to reboot, again and again and again

07
2014-07
  • cpie

    because i was told it was a Windows problem, i wiped the hard drive and have a fresh Windows XP SP3 install. because the computer tech was able to install SP2 and SP3 using IE at their shop, it led me to suspect Firefox when the computer was installed at home using Firefox as my browser.

    previous to the reinstall, my commit charge would become exceedingly high AND Firefox crashed every day.

    I have a 160 GB hard drive with 70% free and 2GB of RAM.

    at this very moment, i am using chrome BUT i am a huge fan of Firefox and would prefer to use it.

    any ideas?

  • Answers
  • Sandeep Bansal

    Go to C:\Users\"USERNAME"\AppData\Roaming\Mozilla\Firefox\Profiles

    Copy the folder that's in there, it should be random characters. After copying it to a different location. Make sure it's deleted.

    Start up Firefox again. If the problem happens again then try and make sure you have the latest version of Firefox installed. If it still happens then it isn't firefox.

  • Chris

    Firefox itself shouldn't reboot the system, but in conjunction with a bad plugin or a problematic video driver it can happen. The reboot never occurs outside Firefox (FF)?

    I recommend running Firefox in safe mode to isolate the problem: if it stops occurring, it's most likely a plugin issue. The most trouble I've had was with flash but it seems to have stabilized - I'm running 10.1.85.x. Java can also cause issues... again try to isolate the issue by disabling plugins and using FF.

    You didn't mention which version of FF you are using?

  • Warnaud

    Looks like the RAM? I would test the RAM with MemTest

  • silent

    Run a spyware/adware scan with some free programs like adaware,avg,avast etc and see if anything pops up. Also try running FF on safemode and see if it makes a difference.


  • Related Question

    crash - Identifying when a Windows Xp Machine Crashed/Rebooted
  • Matthew Ruston

    I have a Windows Xp SP3 box (doing the duty of a server) that is having uptime problems due to either power outages in the office, or some unexplained crashing. How can I find out the last time Windows booted up or crashed? The crashes only seem to occur every week or so.

    I've tried going through the Event Viewer, but I can't seem to find anything that yells out Hey! I just rebooted!


  • Related Answers
  • Christopher_G_Lewis

    Look for System events -

    Source = EventLog

    ID = 6009 or 6005

    This will show you when your box last started.

    You should also look in the c:\Windows\MiniDump directory for any crash dumps.