windows - Get more information about uninstalled devices
2014-07
How to find more information about uninstalled devices?
I have a HP Envy 17 and HP only support windows 8 drivers, but I want to run windows 7
Have found almost all drivers.. But in some cases I can't find any information about the devices in the device manager
How is it possible to find drivers to unknown devices or devices which doesn't provide any details about it!?
Every time I run certain applications (including but not limited to GIMP, Microsoft Visual Studio, and 3DS Max), I get the following message box:
There is a problem with your tablet driver. Please reboot your system. If the problem persists reinstall or update the driver.
Obviously I've tried rebooting and that hasn't fixed anything. Secondly, I'm not running a tablet PC. This is just Windows XP SP3 running on a Dell Precision PWS490 desktop workstation.
How do I get rid of these error messages? The applications still load normally after dismissing them, but they're rather annoying.
Using Process Explorer, I got the call stack from the message box. It's coming from wintab32.dll. Here's the call stack when running GIMP (irrelevant frames omitted):
...
8 USER32.dll!MessageBoxA+0x45
9 wintab32.dll!WTMgrPacketHookExA+0x44a
10 libgdk-win32-2.0-0.dll!gdk_display_list_devices+0x37
...
So, does anyone know how I can get an updated version of wintab32.dll or have any other ideas? I've been keeping my system up to date with Windows Updates. The timestamp on wintab32.dll is 2007-03-30 17:38, and its MD5 sum is ffdc332007c9dc6dd346c8ac2b09a015.
UPDATE:
I've tried uninstalling a bunch of Wacom HID drivers as per BloodPhilia's suggestion and rebooting, but sadly this problem is still occurring. One driver, Virtual Keyboard Driver, will not let me uninstall it (the "Device usage" combo box is disabled), and another one, Virtual Keyboard Interface, reappeared after rebooting even though I'd uninstalled it:
Driver Details for the the VKD points to C:\WINDOWS\system32\DRIVERS\WacomVKHid.sys
, and for the VKI yields the error "No driver files are required or have been loaded for this device.". Attempting "Update Driver" for both of them yields no results.
Any idea on how to uninstall this Virtual Keyboard Driver?
SOLVED
There was some software installed named "Tablet" in C:\Program Files\Tablet
. Removing it via the Add/Remove Programs dialog finally made these error messages go away:
Uninstalling this also deleted C:\WINDOWS\system32\Wintab32.dll
(though for some reason there's also a Wintab32.dll
in C:\i386
, but I don't think that's being used since it's not in my %Path%
).
This is caused by a (previously) installed HID (Human Interface Device). This could be a mouse, a keyboard, but most likely a drawing tablet such as this one:
When a such a driver fails to install (correctly), the "There is a problem with your tablet driver. Please reboot your system. If the problem persists reinstall or update the driver.
" will show up when opening a program that loads tablet drivers. (Such as graphic design programs as Photoshop, GIMP, etc.)
To correct this problem, the driver needs to be uninstalled. Click right on My Computer
-> Manage
, Computer Management
pops up -> Device Manager
.
Check for irregularities/errors in:
- Human Interface Devices (Most likely)
- Mice and other pointing devices (Second most likely)
- Keyboards
Uninstall the (currupted) tablet driver.
UPDATE
Try booting into safe mode and remove the drivers again, before rebooting, rename C:\WINDOWS\system32\DRIVERS\WacomVKHid.sys
to WacomVKHid.sys.backup
. Then try and reboot.