windows 8 - Headphone Playback not Working

08
2014-07
  • Lingyuan He

    I am using an Acer S7-191 with Windows 8.1, I had the system reinstalled with the same Windows version after an windows update crashed the system.

    The problem is I cannot plug headphone to playback. In playback devices, there are only Speaker and Digital Audio HDMI even after I chose to display all disconnected and disabled device.

    Here are what I have tried:

    • Install all recommended driver on Acer's webste

    • Install and reinstall Realtek software and driver

    • Update driver in device manager

    • Disable front panel jack detection in Realtek software provided y Acer (after that no "2nd Output" tab appeared)

    • Check if there is any device unrecognized or with warning mark, none found

    • Change a headphone to try the connector

    • Use Realtek official universal software instead of Acer's

    The jack is a input/output hybrid one, standard 3.5mm, so are the headphones I tried (one is a phone/mic mix one, another is a playback only one).

    I am running out of solutions, anything else I can try?

    Don't want to get to Acer maintenance, they can only let me ship my unit back to Texas!

    Thanks.

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    Related Question

    windows - Headphones are not detected in the front panel
  • Juanillo

    Recently I changed my operative system from Windows XP to Windows 7 64 bits. After that I cannot get my earphones working when I plugged them in the jack of the front panel. I have a

    My motherboard is:

     Model  GA-M55PLUS-S3G
 North Bridge   NVIDIA GeForce 6100 Revision A2
 South Bridge   NVIDIA nForce 410/430 MCP Revision A2

    so I've updated its drivers int this page. After that when I plug the speakers in the back panel I can see that the jack is detected and the realtek HP program ask me which type of device has been plugged. But when I plug a headphones in the front one nothing is detected (even when the speakers are plugged or not in the back one). I haven't changed nothing in the hardware so it must be a problem of the configuration. When I used XP both work (though if I connected something in the back panel no sound appear in the front one)

    Any idea?

    Thanks.

    UPDATE

    I've got it working but with a very weird configuration:

    In the RealTek configuration I go to Device advance settings and I select "Silence the device in the back output when the headphones are plugged in the front panel" and in the configuration of the conector (just below Device advance settings) I mark "Disable the detection of the jack in the front panel" and with this configuration I can hear both the speakers in the back jack and the headphones in the front one. It's completely weird!!


    • Related Answers
  • Randolf Richardson

    Do double-check that it is connected properly inside the machine. Even though you didn't change any hardware, there is that small possibility that something did get disconnected (perhaps the wire was just on the verge of disconnecting from the motherboard?).

    Once that's ruled out, then look at the software -- you might save yourself a lot of hassle running around in circles trying to get software working for hardware that's simply not hooked up.