How to forget/remove username in Windows 8 Store - account deleted

08
2013-11
  • Mark Williams

    I deleted a Windows Live/Microsoft account (I have others) that I was using for the Windows Store on one of my PCs. Now I can't use the store at all because it wants a password for that particular account - there is no sign out option nor is there a "change username" option that I can see. When I click the "Sign in" button, the store insists on using the deleted account.

    So, to summarize, Windows Store is insisting I sign into an account that no longer exists.

    How do I get the store to delete it?

    Steps taken so far:

    • Removing the Live account from the local Credential Manager
    • Removing mention of this account in the IdentityCRL registry folder
    • Resetting the store cache using wsreset

    Thank you for your help, folks. I think this is a bug but Connect isn't accepting bugs or feature requests for Windows 8 right now.

  • Answers
  • nathanm412

    Using the Windows 8 interface, you would need to go to PC settings -> Users. If you don't already have a local account, click Switch to a local account. It will require you to create a local username and password and re-sign in. From there, you probably want to restart the computer. You can then go to the same place in Settings to "Switch to a Microsoft Account." You'll need to enter the credentials of the new Microsoft account to login.

    I found a walkthrough of the procedure below. You'll have to go to the second part to start with, but it works the same. http://www.bleepingcomputer.com/tutorials/switch-between-local-and-microsoft-accounts/

    Let me know if that works for you!


  • Related Question

    How do I search the Windows 8 Store?
  • Ciaran

    I can't seem to find any search box in the store. Does it exist? How can I access it?


  • Related Answers
  • Ciaran

    From this question on Microsoft Answers:

    To [search] the Windows 8 Store, click the Store tile on the Start screen and then press Win+Q or touch swipe from the right edge to open charms, then use the Search charm to search for apps.

    To clarify for people using a mouse:

    1. Open the Store
    2. Move your cursor to the top or bottom right corner
    3. Click the search icon
    4. Type your search