networking - How to identify web site inaccessible issue on OSX?

07
2014-07
  • Juza

    I would like to know how I can identify this problem. I have been surfing on Internet today without any problem and not setting changed. I really think this is the cause of HTTP packet from internet to Chrome. So, Someone seems be cracking/replace my session.

    Of course, I checked 3rd party personal firewall but not Mac one because I did not touch anything since it's rebuilt.

    My environment:

    • OSX Mavericks
    • Chrome(No proxy setting)
    • Safari(No proxy setting)
    • Wired LAN

    All are latest patch applied but not yesterday happened.

    Verification:

    • Ping www.apple.com
    • telnet www.apple.com 80
    • traceroute www.apple.com
    • nslookup www.apple.com
    • Ping www.google.com
    • telnet www.google.com 443
    • traceroute www.google.com
    • nslookup www.google.com
    • personal Symantec application firewall is reseted as default
    • chrome://net-internals/#dns (@T Goi suggested me in comment area)

    These works fine which means my network interface, DNS, network, web server is up.

    Problem:

    Check to browse apple.com:

    • Chrome failed(This webpage is not available.
    • Safari Success.

    Check to browse no existed domain(which is middle one):

    • Chrome failed(of course, Unable to connect to Internet).
    • Safari failed(of course, Safari can't find the server).

    Browsing www.apple.co.jp chrome and safari

    Based on that I have a several question in below.

    1. What will be a cause?
    2. How to identify/check the issue.
    3. Could you provide me the log of HTTP request/respond packet using Wireshark to compare in my end? (you are not necessary to pick up the log, I will handle it)
    4. When I use major 3rd parties firewall software such Symantec, How Mac one will appeared in security and privacy setting? Is it turned on like below picture? security and privacy setting

    May be I will have to use packet capture? I'm not familiar with the browsing packet. So if you could advice me, That would be helpful for me.

  • Answers
  • G Koe

    Check the error you're receiving:

    If you can load the webpage using another browser, but not Google Chrome, check the exact error you're getting by clicking the More information on this error link on the page.

    If you're getting "Error 124 (net__ERR_WINSOCK_UNEXPECTED_WRITTEN_BYTES)," see the Error 124 troubleshooting article.

    For the following errors, try the solutions below:

    • Error 101 (net::ERR_CONNECTION_RESET)
    • Error 2 (net::ERR_FAILED): Unknown error
    • Error 104 (net::ERR_CONNECTION_FAILED)
    • Error 105 (net::ERR_NAME_NOT_RESOLVED)
    • Error 102 (net::ERR_CONNECTION_REFUSED): Unknown error
    • Error 324 (net::ERR_EMPTY_RESPONSE)

    Clear your cookies:

    Cookies are files created by websites you've visited to store browsing information, such as your preferences for the website or profile information. A corrupted cookie file may be causing this error to show up. Follow these steps to clear your cookies:

    Click the Chrome menu Chrome menu on the browser toolbar.

    1. Select Settings
    2. Click Show advanced settings.
    3. In the "Privacy" section, click Content settings
    4. In the "Cookies" section, click the All cookies and site data.
    5. Click Remove all. Click X to close the dialog.

    Make sure Google Chrome is allowed in your antivirus and firewall settings:

    • Each program works differently, so check your software's help resources for further instructions.

    Are you using a proxy? Please try disabling it in system preferences --> Networking --> Active internet connection (usually marked as green circle).

    Then click on "Advanced..." button. - Select Proxies tab.

    Uncheck "Web Proxy" and "Secure web proxy"


  • Related Question

    osx - Safari can’t establish a secure connection to the server
  • Questioner

    I am using Mac OS X 10.5.8 behind a company firewall and have proxy settings and username / password through which I can connect to internet. The internet is working as I am posting this question through it, but if I try to open Facebook or Gmail the following message appears:

    Safari can’t open the page “https://www.google.com/accounts/ServiceLogin?[..]” because Safari can’t establish a secure connection to the server “www.google.com”

    What could be wrong?


  • Related Answers
  • Chealion

    Both Facebook and Gmail use HTTPS for logins.

    Does the proxy allow secure connections, or are secure connections enabled to use the proxy on your computer?

    If the proxy settings are on your computer:

    If you go to System Preferences and then click on the Network Preference Pane, you can click on the Advanced... button. If you then click on the Proxies tab, do you have the same information entered for Secure Web Proxy as you do for Web Proxy.

  • hugol

    Had the same problem. In my case, Ethernet was manualy configured. Changed that to Automatically and that seemed to have solved the problem @ System prefeences>Network>Advance>Ethernet

  • soandos

    Change your proxy settings for https.