In Outlook 2013, the reading pane does not display images correctly for most emails (but does for some)

  • smoldyr

    I am running Microsoft Office Outlook 2013 on Windows 7 Enterprise. When I click on an email in the list of messages, the preview of the message in the reading pane usually will not show the images contained in the email, but instead will show a red 'X'. Sometimes this red 'X' is followed by the text "The linked image cannot be displayed. The file may have been moved, renmaed, or deleted. Verify that the link points to the correct file and location." I am using an IMAP email account. The really strange thing is that for some emails, the images will display, although they take a long time to load. How can I make the images show up in the reading pane?

  • Answers
  • Steffen Svangtun

    Outlook prevents the automatic download of images in email communications as a security measure to prevent potential spam. It allows images from sites in your Trusted Zone to be automatically displayed, but blocks the rest. You can override this feature by doing the following:

    1. Open Outlook 2013.

    2. Go to the Ribbon and select File.

    3. Select Options.

    4. In the left pane, select Trust Center.

    5. Click the Trust Center Settings button.

    6. Select Automatic Download from the left pane.

    7. Uncheck the Don’t download pictures automatically in HTML e-mail messages or RSS items checkbox.

    8. Click OK.

    9. Click OK again to close the Outlook Options window.

  • Related Question

    after upgrade to outlook 2013 Contacts have the default picture in reading pane
  • Juan Zamudio

    I'm using Windows 8 on a domain (using a domain account not a Microsoft account) connecting to Exchange, all my Contacts were outlook contacts with pictures and other data, I could see the picture of the contact in the reading pane and people pane while using Outlook 2010.

    After the upgrade to Outlook 2013 I can see my outlook contacts but it appears that they are unavailable in the reading pane because all i can see is the default picture (the default picture picture is also visible in the notifications).

    If I put the mouse over the name of the people while in the reading pane all I can see is the card with the default info (the only data is that the contact is available in the next 8 hours), if i compose a new message and hover the name of the contact i can see the card with all the data (picture, company, etc.).

    Is this the default behavior in Outlook 2013 if you are in a domain and not connected to any service or there is a way to show the picture of my contacts in every part of outlook?

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