hardware failure - Is my laptop keyboard broken, or is the problem something else?

  • Matthew

    I was recently caught in a thunderstorm with no umbrella while my laptop was in my backpack. Since then, when I press keys on the right side of my keyboard, it registers them as several keypresses. For example, Backspace is interpreted as Backspace f. n is interpreted as space n.

    My laptop is not under warranty, and I do not want to pay for a diagnostic. I am prepared to purchase and install a replacement keyboard, but I want to be sure my symptoms are indicative of a problem with the keyboard itself, rather than some deeper problem.

    Note: When I plug in an external keyboard, it works perfectly.

    Edit: I replaced my keyboard, and still have the same symptoms.

  • Answers
  • Dustin G.

    That is a symptom of a keyboard that has water / moisture damage. Diagnostic tools really don't dig into issues like that anyway - buy a replacement keyboard.

    I work in PC repair and have seen this many times...

  • Daniel R Hicks

    Yes, what you describe is consistent with water damage to the keyboard.

    There is some slight potential of recovering a water-damaged keyboard by following the advice here.

    However, since you say that the keyboard is still failing after replacement, it's likely that one of the connections to the keyboard had become shorted out. I'd suggest first examining the cables that connect to the keyboard, and any interfacing connectors. Look for spots where water ran into the works and perhaps carried some dust with it, resulting in a partial short. You may even want to try washing some parts per the above instructions. (Most electronic parts can stand washing if you don't submerge them too long, and dry them thoroughly -- at least 24 hours.) Or you can buy an electronic cleaner spray at Radio Shack or an electronic supply house and give that a try.

  • Related Question

    Can spilling a liquid on a keyboard or other input device connected to a desktop computer damage the computer itself?
  • DragonLord

    I've heard that spilling liquid on the (wired) keyboard of a desktop computer can cause damage to the motherboard or other parts. Is this possible, or will only the keyboard be damaged? How does this apply to other input devices such as mice, assuming that they are wired?

  • Related Answers
  • Tom Wijsman

    Is possible, but does not usually happen. A full short at a USB or PS2 ports would most effect the 5V signal, possibly damaging the port itself. But isolation just due to the layers of components in there usually keeps a full short from damaging back further than the port itself.

    A crossup of the 5v to the serial lines data entry really would not be a big issue, as the components wouldnt have a big problem taking the higher voltage for a while at the input, so usually once recovered the data will then again be recognised if the device is still powered.

    It would so totally depend on the computer build itself and the conductivity of the liquids. I guarentee that a motherboard could be made so poorly that it would.

    Now with the new USB3 specs and its higher power, the possibilities becomes more endless http://www.everythingusb.com/superspeed-usb.html

    Remember that in many cases, pulling the keyboard, and putting in another, can require a restart or power off, so if your trying another keyboard, after messing up the one you were using, shut the computer off, put in other keyboard, then turn back on.

  • Sathya

    Most specifications don't require protection against shorts, but most devices have them anyway. The USB specification requires full protection in the host or hub against damage from shorts. Two caveats:

    1. This only applies specifically to USB. For other standards, some have such protection (RS232, eSATA) and some don't (PS/2 keyboard).

    2. There are a few stories where people swear a short damaged their hardware. This could be due to devices that don't comply with the specification or it could be due to devices that were already fairly broken and would have failed anyway. As far as I know, there are no controlled studies.

  • Henry Fell II

    It can... If you short the voltage lines back to the motherboard then you could end up damaging the port that you are plugged into. It applies to anything wired to your computer and especially if it takes power from the port.

  • Journeyman Geek

    Not likely, but it depends. Most usb devices run on fairly low voltage and current and arn't likely to do much damage - a powered device might have a short between say, its 12V 1A power source and the 5V 5ma USB connector, but with an unpowered device its probably not going to be enough power to damage anything.

    I would note that a PS/2 keyboard might potentially be a little more 'interesting' since they can turn on a system, but even thenthe same low power requirements makes it unlikely

  • Scott McClenning

    Maybe, I had a USB cable for a camera that when I plugged it into a newer computer it said there was a problem with the USB device not getting enough power. I tried plugging the cable and camera into an older computer and I heard a pop and a puff of smoke. After examining the cable I saw one pin was shorted to the USB casing of the plug. Liquids would induce similar shorts.

    So, one computer was able to protect itself from the short, the other not.

  • Daniel R Hicks

    On a modern computer with a USB-connected keyboard, or even with the old PC/PS2 keyboards, it's exceedingly unlikely that spilling a beverage on a keyboard would damage anything other than the keyboard. (If it were likely I would have done it several times.)

    You very likely will damage the keyboard itself, of course, and, in particular, carbonated beverages are bad, as are beverages containing sugar or cream. Plain black coffee is not quite as bad, and plain water probably won't cause serious permanent damage once the keyboard has dried out for several days. (It takes a minimum of 3-4 days for a keyboard to dry after getting wet, and sometimes a week or so.)

    If you spill a carbonated beverage on a keyboard the only way to rescue it is to immediately disassemble the keyboard as much as possible and rinse the keyboard "innards" well with 2-3 changes of distilled water. Then set it up leaning against something (so the water will run out) to dry for a week or so.

    Mice are probably even less likely to transmit damaging surges. The biggest danger would be with devices that have separate power supplies attached, but even there the USB port itself is well-protected, so damage would be unusual.

    The only times (twice in in 40-odd years) I've ever seen external surges damage a computer it was due to lightning strikes to ethernet or phone cables.