Outlook 2013 refuses to start due to unavailable Microsoft Exchange Server

  • RCola

    Cannot start Outlook 2013. It refuses to start due to unavailable Microsoft Exchange Server. While all data passed is correct (email at hotmail.com or live.com). Why is that? How to fix it? Some pics: enter image description here

    enter image description here

    UPDATE: Cannot resolve it using hotfix

    enter image description here

  • Answers
  • Blisk

    Seems you're not the only one.

    Try this solution.

    There is other advice offered in that forum thread.

    Hope this works.

  • AbhishekGirish

    Try playing with Control Panel -> Mail (Microsoft Outlook 15) settings. You could try to update your profile or delete it and recreate a simple IMAP / POP mail account. After you get that working, you can try adding a ME account.

  • dospi

    I had the same problem. Description: I was trying to set an email account on a laptop already part of a domain. The domain is a W2008R2 AD running Exchange 2010. The client is a W7 Pro with Outlook 2010.

    The problem arose in both cases: - set that email account using autodiscovery or - set that email manually as Outlook Anywhere (RPC over https).

    I was having no problem at all with the others emails clients, already set on other computers.

    Solution I found out that on the server, the service

    Microsoft Exchange Address Book

    was not running.

    I hope this will help.

  • Mokubai

    Follow these steps.

    1. Press the Windows + R key on the keyboard.
    2. Type regedit -> Click OK.
    3. Navigate to the following location HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Profiles.
    4. Delete the registry entries under the Profile key.

  • Related Question

    after upgrade to outlook 2013 Contacts have the default picture in reading pane
  • Juan Zamudio

    I'm using Windows 8 on a domain (using a domain account not a Microsoft account) connecting to Exchange, all my Contacts were outlook contacts with pictures and other data, I could see the picture of the contact in the reading pane and people pane while using Outlook 2010.

    After the upgrade to Outlook 2013 I can see my outlook contacts but it appears that they are unavailable in the reading pane because all i can see is the default picture (the default picture picture is also visible in the notifications).

    If I put the mouse over the name of the people while in the reading pane all I can see is the card with the default info (the only data is that the contact is available in the next 8 hours), if i compose a new message and hover the name of the contact i can see the card with all the data (picture, company, etc.).

    Is this the default behavior in Outlook 2013 if you are in a domain and not connected to any service or there is a way to show the picture of my contacts in every part of outlook?

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