freeze - PC freezing and locking up

08
2014-07
  • Siddharth

    This question already has an answer here:

    • Answers
  • techie007

    If your mouse pointer freezes, it's most likely RAM, graphics card, motherboard or power. If most/all stuff freezes, but the mouse keeps working, then it's most likely a hard drive problem.

    You've proven it's (most likely) a hardware problem by reinstalling and seeing the same problem, so now it's time to start troubleshooting your hardware.

    1. Visually inspect and make sure you didn't knock anything out-of-whack when you installed the RAM (heat sinks, etc.).
    2. Run memory tests (memTest86+) for a couple days straight.
    3. If they come up clean then start swapping hardware for known-good parts until you find the culprit. Start with the power supply.

    • Related Question

    windows 7 - My computer freezes irregularly
  • Questioner

    My computer started to freeze at irregular times for 3 weeks now.

    Please note that this question change with each things that i try. (For additional details)

    What happens

    • My computer freezes, the video stops. (No graphic glitches, it just stops)
    • Sounds stops too.
    • Sometimes, randomly, the screen on my G-15 keyboard flickers and I see characters not at the right places. Usually happens for about 1-2 seconds and a bit before my computer freezes.
    • I have to keep the power button pressed for 4 seconds to shut my computer down.
    • I still hear my hard drives and fans working.
    • Sometimes it works with no problems for a full day, some other times it just keeps freezing each time I restart my computer and I have to leave it for the rest of the day.
    • Sometimes my mouse freezes for a fraction of a second (Like 0.01 to 0.2 seconds) quite randomly, usually before it freezes.
    • No errors spotted by the "Action center" unlike when I had problems with my last video card on this system (Driver errors).
    • My G-15 LCD screen also freezes.
    • Sometimes my G-15 LCD screen flickers and characters gets carried around temporary under heavy load.
    • Now, most of the times, the BIOS hard disks boot order gets reversed for some reason and I have to put it to the right one and save each times I boot. (Might be unrelated, not sure, but it first started yesterday)

    What I did so far

    • I have had similar problems in the past and I had changed my hard drive (It was faulty), so I tested my software RAID-0 array and it was faulty so I changed it. (I reinstalled Windows 7 with this part). I also tested with unplugging my secondary hard drive.
    • My CPU was running at about 100 degree Celsius, I removed the dust between the fans and the heat sink and it's now between 45-55.
    • I ran a CPU stress-test and it didn't froze during the tests (using Prime95 on all cores)
    • Ran a memory test (using memtest86+) for a single pass and there were no errors.
    • Ran a GPU stress test with ati-tools and furmark and it didn't froze during the tests. (No artefacts either)
    • I had troubles with my graphic card when I got it, but I think that it got fixed with a driver update.
    • I checked the voltages in my BIOS setup and they all seemed ok (±0.2 I think).
    • I have run on the computer without problems with Fedora 15 on an external hard drive (apart that it couldn't load Gnome 3 and was reverting to Gnome 2, didn't want to install drivers since I use it on multiple computers) I used it to back up my files from the raid array to my 1TB hard drive for the reinstallation of Windows. (So the crashes only happened on Windows) [The external hard drive is plugged directly on a SATA port]
    • I contacted EVGA (My graphic card vendor) and pointed them on this question, I'm looking for an answer.
    • Ran sensors on Fedora 15 and got this output: http://pastebin.com/0BHJnAvu
    • Ran 6 short different CPU stress test on Fedora 15 (Haven't found any complete stress testers for Linux) and it didn't crash.
    • Changed the thermal paste to some Artic Silver 5 for my CPU and stress tested the CPU, temperature was at 50 idle, then 64 highest and slowly went down to 62 during the test.
    • Ran some stress testing with a temporary graphic card and it went ok.
    • Ran furmark stress test with my original graphic card and it froze again. GPU had a temp of 74C, a CPU temp of 58C and a mobo temp of 40C or 45C (Dunno which one it is from SpeedFan).
    • Ran a furmark stress test and a CPU stress test at the same time, results: http://pastebin.com/2t6PLpdJ
    • I have been using my computer without stressing it for about 2 hours now and no crashes yet. I also have disabled the AMD Cool'n'quiet function on the BIOS for a more regular power to the CPU. When I ran Furmark without C'n'q my computer didn't freeze but I had a "Driver Kernel Error" that have recovered (And Furmark crashed) all that while running a CPU stress test. The computer eventually froze without me being at it, but this time my screen just went on sleep and I couldn't wake it.
    • Using the stability tester in nTune my computer froze again (In the same manner as before). I noticed that Speedfan gives me a -12V of -16.97V and a -5V of -8.78V.
    • I have swapped my G-15 with another basic USB keyboard (HP) and I have run furmark for about 10 minutes with a CPU stability test running each 60 seconds for 30 seconds and my computer haven't crashed yet.
    • Ran some more extended tests without my G-15 and it freeze like it usually do.
    • Removed the nForce Hard disk controller.
    • Disabled command queuing in the NVIDIA nForce SATA Controller for both port 0 and port 1 (Errors from the logs)
    • Used CPUID HwMonitor, here are the voltages: http://pastebin.com/dfM7p4jV
    • Changed some configurations in the motherboard BIOS: Disabled PEG Link Mode, Changed AI Tuning to Standard, Disabled the 1394 Controller, Disabled HD Audio, Disabled JMicron RAID controller and Disabled SATA Raid.
    • "A little hope", my computer frozen while watching a youtube video, but not from GPU and CPU 10 hours straight test.
    • I have put my BIOS back to defaults and: Disabled PEG Link Mode, Disabled HD Audio, Disabled JMicron RAID Controler, Disabled Serial Port Address, Disabled Parallel Port Address and Disabled Onboard 1394 Controller.
    • I changed the SATA cable for the 750GB hard drive and I also changed the slots at which they were plugged (1->2, 2->3, 3->4).
    • Changed the power saving feature of my graphic card from "Adaptive" to "Maximum performance".
    • Ran ECGA OC Scanner and got no freeze and no artifacts
    • I installed the Logitech drivers for my G-15 keyboard and my G-500 mouse and it restarted to freeze.
    • I removed the Logitech drivers for my G-15 keyboard and my G-500 mouse and it still freeze.
    • After changing everything except the hard drives, graphic card and power supply my computer is running very fine and I haven't run into any problems (This is with the exact same install of Windows that I had problems with my old motherboard). After removing my motherboard I have found some cambered capacitors (2) which might be the source of the problems. Since it almost clearly was a motherboard problem caused by these capacitors I am going to accept the answer that is the most related to this solution.

    When it happens

    • When I play video games (Mostly)
    • When I play flash games (Second most)
    • When I'm looking at my desktop background (It rarely happens when I have a window open, but it does, sometimes)
    • When my Graphic card and my CPU are stressed.
    • Sometimes when my Graphic card is stressed.
    • Sometimes when my CPU is stressed.

    Specs

    • Windows Seven x64 Home Premium
    • Motherboard: M2N-SLI Deluxe
    • Graphic card: EVGA GTX 570 (The non-oc one) [nVidia driver version 275.33 from EVGA's website]
    • CPU: AMD Phenom 9950 x2 @ 2.6GHz
    • Memory: Kingston 4x2GB Dual Channel (Pretty basic memory sticks)
    • Hard drives: Was 2x250GB (Western digital caviar) in raid-0 + 1TB (WD caviar black), I replaced the raid array with a 750GB (WD caviar black) [Yes I removed the array from the raid configurations]
    • 750W Power supply
    • No overclocking. Ever.
    • There have been some power-downs like 4-5 weeks ago, but the problem didn't start immediately after. (I wasn't home, so my computer got shut-down)
    • Event logs (Warnings, errors and critical errors) for the last 24 hours: http://pastebin.com/Bvvk31T7

    I would like to thank everyone who have been participating, it's really nice to see that much people ready to help others. There was many great answers that might help other people with similar problems in the future (at least I hope so).

    In this situation, how can I successfully pin-point the current hardware problem? (If it's a hardware problem)


    • Related Answers
  • enter image description here Aducci

    Jesus Christ! 100 deg C is WAY too hot! It's possible that your processor has already incurred some damage. But in the interest of being optimistic, I'd say to run memtest86 for another 2 passes to be sure it's not the memory. Are you sure the timings and speeds are being detected correctly?

    Did you check your motherboard for bad/puffy capacitors? If it's not your mobo, then your PSU is either crapping out on you, or is insufficient to power your hardware. That sounds like the most likely cause to me.

    Use CoreTemp to measure CPU temps, since it's one of the most accurate programs around. Don't use ATI Tool, as it's incompatible with Windows 7. Try RivaTuner instead.

  • Hortinstein

    The first thought I have is that your power supply may be going bad. Playing games or watching youtube may kick your grfx card into hi gear and increase power draw. Also watch those cpu temps 100 degrees ...yikes

  • Seasoned Advice (cooking)

    I have a laptop with windows 7 x64 ultimate that suffers of the same random crashes. I have noticed they happen mostly at home, when my G15 keyboard is plugged in. I do not remember to encounter those crashes when I use the laptop keyboard.

    The G15 draws a lot of power on the USB plug. Maybe it has something to do with it ?