windows 8 - Remote desktop stops receiving input (hangs) periodically

05
2014-04
  • Dims

    I am working with MS remote desktop feature, from windows 8 notebook client and windows 8.1 as a desktop server (running windows 8.1 prof).

    The connection is over LAN, speed indicators are all excellent.

    With the period of 30 seconds, remote desktop stops to receive input. I.e. no buttons are available for pressing, no hover events occur, not textual input possible.

    Simultaneously, output works fine, for example, if some animation on web page, it continues to run.

    How to find a reason of this and how to fix this?

    UPDATE

    How is it possible to trace and debug input responsiveness?

    UPDATE 2

    With more statistics I found that output can also hang. I.e. animations may freeze.

    Need to say that notebook is connected by WiFi. So it looks like WiFi is reconnecting twice per minute. Although it is not explicitly visible.

    • Answers
  • nate

    I had this issue with Windows 8 at first. I ran the update via control panel, on all Windows 8 machines, and that fixed it. Make sure access the updates via control panel and not under change PC settings. enter image description here


    • Related Question

    Remote desktop hangs
  • P a u l

    I can log in once, use the remote machine ok, and disconnect or logout, but remote desktop login hangs if I try to log in again. The remote computer login process completely hangs. I can't go to it's console to get in, I either get a message there about processing a login or just a blank start screen. I have to hit reset on the box to reboot and get back in. I am using the exact logout or disconnect instructions in the help for remote desktop connection.

    Local machine is xp sp 3, with remote desktop connnection client 6.0.6001.18000. I never had this problem with earlier version. (Is there any way to get the old version of the client back? I never should have installed this update. I can find no way to uninstall remote desktop connection, it's one of those built in features.)

    Remote can be either vista32 or win7-64 in my case. I thought I had this problem fixed a few months ago, but it's back now. No one has come up with a solution, I think it's a bug in microsoft software. It should never hang the remote machine regardless of how I misuse it. I've worked this problem through microsoft forums and newsgroups to no avail.

    Please don't respond if you are just going to recommend another type of software for connections.


    • Related Answers
  • Joshua

    Have you tried updating the remote machines' RDP software? It sounds like a problem on their end, not the local machine. Make sure both local and remote machines have their remote desktop software updated.

  • P a u l

    I found that the problem is in recent versions of zone alarm for windows 7. There is no eta for a fix but they told me they are working on it.