Skype 5 not working on Windows 7 x64 after EasyBits GO installation -- had to switch back to v4

27
2013-10
  • Felix Dombek

    I realize that this might be a tough one but I thought I'll try nonetheless for there are many knowledgeable people here.

    Skype recently shipped out an update which automatically installed a games application called EasyBits GO. I didn't want it, so when it first opened and asked for something (I don't remember what it was) I just closed it by clicking the titlebar X. After that, for some reason, Skype failed to work.

    I think I noticed it on the next reboot: it just wasn't there even though I have it set to autostart. So, I started Skype manually. It showed the "Connecting..." screen for a few seconds, then suddenly crashed with a Windows messagebox telling me:

    Skype has stopped working.
    Windows is checking for a solution to the problem …

    I closed, uninstalled EasyBits Go, uninstalled Skype, reinstalled Skype, same thing. I closed again, uninstalled Skype, deleted all Skype, Skype Extras and SkypePM folders from my user folder\AppData\Roaming and C:\ProgramData, cleaned my Registry with Eusing Free Registry Cleaner, rebooted and reinstalled Skype. Same crash on login!

    I uninstalled Skype again, then restored the deleted stuff from the AppData folders and installed Skype 4.2. It works flawlessly and has even preserved my message logs. I tried to do an automatic update -- update works, Skype still crashes on login, so rollback to 4.2 again. Now it seems I'm stuck with this old version.

    Are there any more steps I could take to get version 5 going again? Any ideas what could even cause this?

    • Answers
  • Olivia McCourt

    I had a similiar issue.

    Goto the Skype icon and right click to Properties. What you will find under the 'Compatibility' tab is that Skype is suddenly running in a specific mode. Remove the option and ye should be back in business.

  • Mokubai

    You could try using System Restore to roll your Windows Installation back to before Easybits Go was installed. That should put everything back to the way it was before the Skype install got broken.

    1. Open System Restore by clicking the Start button Picture of the Start button. In the search box, type System Restore, and then, in the list of results, click System Restore. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

    2. Follow the steps in the wizard to choose a restore point and restore your computer.

    enter image description here

    When you select the install point it should tell you waht software will be affected by reverting to that point. You'll have go back to a restore point before this update happened.


    • Related Question

    Skype unable to login on Windows 7 64-bit?
  • Timo Geusch

    One of my machines here - the only Windows PC - has three different Windows installations on it:

    • Windows XP 32-bit, my current main installation
    • Windows 7 public beta 32-bit, mainly installed this to try out Windows 7. It's got the basic tools on it that I normally use, but it's a plain vanilla install
    • Windows 7 Ultimate 64-bit, just installed. This currently has only a handful of programs installed (FeedDemon, JDK + NetBeands, Skype) that I also have on the 32-bit install

    All of the above installs have the same settings for TCP/IP - same IPv4 network address, netmask, default gateway and DNS servers. There is a firewall between me and the big bad Internet, but it's set up to let pretty much everything through from my side and does not affect Skype operation on the two 32-bit installations.

    On both 32-bit installs, Skype can connect to the Internet fine and log me in without any issues. On 64-bit Win7, I am unable to log in and the error message I receive advises me to check my network connection. All three installs have the same version of Skype (latest Windows version), the Advanced->Connection settings are the same on all three also.

    I'm pretty much stumped at this point in time. The only idea I have is to uninstall, redownload and reinstall Skype on the 64-bit Win7.

    Has anybody here seen similar problems with running Skype on a 64-bit Windows 7 installation?

    UPDATE: I've uninstalled Skype, downloaded the installer again and reinstalled Skype. It now appears to be able to connect and log in.


    • Related Answers
  • mike

    Skype has issues with windows 7 and the new installer should fix it.