hard drive - WD My Cloud very slow

06
2014-04
  • Esq

    I just bought a WD My Cloud 3 TB, connected it to my modem and connected 6 devices to it.
    Currently I am getting very slow response times, 0.5 - 3 seconds while browsing the files. (and it is empty) My file writing speed seems to be 15 MB/s max.

    Is this normal or am I doing something wrong?

    • Answers
  • Godleedude

    Good day everyone:-) I too have been experiencing very slow response times while browsing files on my 4TB Cloud. I am running a Docsis 3.0 modem with 1000kbps USB although it is not connected trough USB but rather though TCPI. My OS is win 7 64 bit.

    Contacted WD and was given this page to run a scan on my 4tb my-cloud to diagnose issues that might be the cause of this problem. http://support.wd.com/product/download.asp?groupid=904&lang=en Have this ready before calling WD as to speed up the process. For WIN 7 64 bit in the box on the right where it says Knowledge Base Enter keyword, phrase, answer ID, or PID? Enter 940. If you have a different model and or OS ask WD Tech and they will give you the correct code to enter. I will post results after test is complete. Hope this helps you. God Bless


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  • pattern86

    You need to run the WD Align utility if you're going to use this drive with Windows XP and more than one volume/partition. If you haven't done this yet, please do so and see if it doesn't cure the problem.