microsoft office - Why does Outlook 2013 not send my email?

  • Guy Thomas

    The problem:

    Outlook 2013 will not send email with a particular symbol, namely a piece of paper with a pencil.

    Such a symbol is probably created when I edit an email. The top symbol with the traditional envelope, sends no trouble, the bottom one sticks in the Outbox and is not sent.

    Outbox not sending

    Question: What causes this behaviour? How can I overcome it and send my email.

  • Answers
  • Raystafarian

    That icon represents a draft in the outbox, or something edited while it was in the outbox. Try disabling add-ins like iCloud. source

  • Jawa

    For me it was a Norton add-in that just appeared.


    outlook.exe /safe

    from the command line. If that works, start ruling out you add-ins.

  • Related Question

    Outlook 2013 view RAW message source of an email
  • Colonel Panic

    How can I view the source of an email in Outlook 2013?

    I want to see the exact email source, as I can do in Gmail or in Mozilla Thunderbird. I'm particularly interested in the top matter (headers?). Here's an example, courtesy Gmail.

    Received: by with SMTP id hx9csp12093igb;
            Wed, 19 Sep 2012 01:36:43 -0700 (PDT)
    Received: by with SMTP id w5mr1607897qct.21.1348043802480;
            Wed, 19 Sep 2012 01:36:42 -0700 (PDT)
    Return-Path: <[email protected]>
    Received: from ( [])
            by with ESMTP id 5si930058qcy.70.2012.;
            Wed, 19 Sep 2012 01:36:42 -0700 (PDT)
    Received-SPF: pass ( domain of [email protected] designates as permitted sender) client-ip=;
    Authentication-Results:; spf=pass ( domain of [email protected] designates as permitted sender) smtp.mail=[email protected]
    Date: Wed, 19 Sep 2012 01:36:41 -0700
    From: Louis <[email protected]>
    Reply-To: rg3/youtube-dl <[email protected]>
    To: rg3/youtube-dl <[email protected]>
    Cc: Matt Hickford 
    Message-Id: <rg3/youtube-dl/issues/355/[email protected]>
    In-Reply-To: <rg3/youtube-dl/issues/[email protected]>
    References: <rg3/youtube-dl/issues/[email protected]>
    Subject: Re: [youtube-dl] Youtube Download Slows Down after 10 seconds (#355)
    Mime-Version: 1.0
    Content-Type: multipart/alternative; boundary=mimepart_50598419db896_3241ecda741010
    Precedence: list
    List-Id: rg3/youtube-dl <>
    List-Post: <mailto:[email protected]>
    X-Github-Reason: comment
    List-Unsubscribe: <mailto:[email protected]>
    X-Github-Recipient: matt-hickford
    Content-Type: text/plain; charset=utf-8
    Content-Transfer-Encoding: Quoted-printable
    Content-Disposition: inline

  • Related Answers
  • Brad Patton
    1. Open message in new window
    2. On the Message tab select Actions dropdown (next to Move button)
    3. Select Other ActionsSource
  • Colonel Panic
    1. Open the particular email in a new window (this is important, it's not enough to be looking at the message in what Outlook calls the 'reading pane')
    2. Follow the menu File / Info / Properties
    3. Look for a text area labelled 'internet headers'
    4. Here are the headers. Select and copy the text to a text editor

    As for the content of the email, I don't know how to read the source for that.

  • Langhard


    Is File - Info - Properties not working to display the headers?

    This answer is from here:

    Make Available the Complete Message Source in Outlook

    To set up Outlook so you can see the complete source of emails:

    Press Windows-R
    Type "regedit".
    Hit Enter.
    For Outlook 2013:
        Go to HKEY_CURRENT_USER\­­Software\­­Microsoft\­­Office\­­15.0\­­Outlook\­­Options\­­Mail. 
    Select Edit | New | DWord from the menu.
    Type "SaveAllMIMENotJustHeaders".
    Hit Enter.
    Double-click the newly created SaveAllMIMENotJustHeaders value.
    Type "1".
    Click OK.
    Close the registry editor.
    Restart Outlook if it has been running. 

    See the Complete Source of a Message in Outlook

    Now you can retrieve the source of newly retrieved POP messages (editing the SaveAllMIMENotJustHeaders value does not restore the complete message source for emails that were already in Outlook):

    Click on the desired message with the right mouse button in the Outlook mailbox.
    Select Options... from the menu.
    Find the message source under the (now improperly named) Internet headers: section. 
  • Alex

    Open the message in a new window.

    Message → Actions → Other Actions → View Source

    outlook 2013 view source