windows vista - Why has Google Chrome lost all of my saved passwords?

09
2013-08
  • Erika

    I have a Dell laptop running Windows Vista. A few days ago I had a problem with Google Chrome saying "Your profile could not be opened correctly. Some features may be unavailable." I believe that the error is caused by a sad attempt to create another User profile. Anyway, I want to be able to retrieve all of my passwords and get rid of that error.

    Could anyone help me?

    • Answers
  • slhck

    i hope the following link will help you to fix the problem

    https://productforums.google.com/forum/?fromgroups#!topic/chrome/xRYwUu45ycs

    1. Check your "Google Dashboard" (see link at top of Chrome Settings page) and verify that your synced passwords are really gone (in the "Chrome Sync" section you should see a line for "Passwords:". the number is probably very low (or maybe zero))
    2. Restore the sync data files mentioned above (restore to some other, temporary location than where it normally lives)
    3. Quit Chrome (and then wait a few seconds to make sure it's really dead)
    4. Copy the restored data files into place (see file path above for Mac or maybe someone will reply with Windows info)
    5. VERY IMPORTANT: Turn off WiFi and/or disconnect from the Internet (you need to make sure Chrome cannot talk to Google's servers for a little while)
    6. Start Chrome
    7. Insure that your previously lost passwords have come back to life (look in Settings -> Manage saved passwords) They may take a few seconds to appear.
    8. Once you've seen that all your passwords have returned, tell chrome to not sync passwords (Under "Settings -> Advanced sync settings..." uncheck "Passwords")
    9. Quit and restart Chrome again
    10. Insure all your passwords are still there
    11. Turn on Wifi and/or reconnect to the network (so chrome can talk to google again)
    12. Restart chrome again
    13. Re-enable password sync (back to "Settings -> Advanced sync settings..." check the box for "Passwords")
    14. Restart chrome one more time (why not? It don't hurt nothin')
    15. Wait about 60 seconds or so then check your "Google Dashboard" and verify that the number of stored passwords is now at a more acceptable number (mine went from 3 to 214 to prove that I'd fixed it)

    • Related Question

    browser - Google chrome asking for username and password for OWA
  • Grant

    i have a question about the google chrome browser.

    When i navigate to my work's Outlook Web Access site to read my emails, the chrome browser is prompting me for a username and password to the server saying "Authentication Required - the server XXXXXX.XXX:443 requires a username and password.

    After i put them in i then have to enter in the normal OWA username and password to access my emails as per normal.

    The funny thing is..

    1] If i click CANCEL on the first dialog it takes me to the OWA screen and i can log in normal anyway. However - subqeuent page clicks will keep prompting me each time for the server credentials.

    2] I am NOT prompted for server UN and PW if i use IE or fireFox.

    Does anyone know how to stop chrome from asking me each time? or is it a server setting - i do know that a friend who uses the same browser (chrome) and also OWA does not have the same problem (NB: they work at a different company)

    Thanks!


    • Related Answers
  • dlamblin

    This is probably a proxy username and password having do do with either a pac file that chrome doesn't auto-discover, but IE and Firefox do or NTLM authentication. And yes, some proxies will ask for authentication, then proceed to function just dandy without being authenticated, although they will keep asking.

  • Anthony

    Try putting in the full path to the OWA site in Chrome, including the "https://", I've noticed on our WES that if you don't put the https:// and if you leave off the /owa at the end, it will flash an error page that redirects to the main login. So maybe Chrome handles that redirect page differently.