troubleshooting - Windows 7 disc not recognized by DVD drive

  • Ed Manet

    My machine is a recent model Systemax, less than 2 years old. It came with Vista 32bit and I bought Windows 7 Home Premium Upgrade for it. When I insert the Windows 7 DVD into the drive, it churns a little but does not recognize the disc. If I double click the DVD drive icon, it prompts me to insert a disc. I tried a different DVD (Office 2007) and the drive recognized the disc. I tried the Windows 7 disc in my Dell laptop and it recognized the disc.

    So basically, the disc is good and the drive is good, but they don't like each other.

    I tried to boot to the Windows 7 DVD and the system did not see it. I turned off the Lightscribe service and that didn't help.

    Does anybody have an idea what's wrong here?


  • Answers
  • Ed Manet

    It turned out to be the DVD drive itself. I replaced it with a new drive and it immediately recognized the disc. I have a suspicious feeling that Lightscribe was the real culprit. The only difference between the old drive and the new drive is that the new drive is not a Lightscribe drive.

    Thanks to all for the help diagnosing the issue.

  • Chuck

    Mine is doing the same thing, and it does nto have lightscribe. Because we know the drive iteself is good as it reads other disks fine, and the disk is good, then it is some funky incompatibility between the drive and the disk. It is amazing we still see this issue, although not as frequent. Used to be real common several years ago. I think it really has more to do with the type of compression Microsoft is using on the DVD, possibly the security steps they have taken to prevent copying. Anyway, now I will have to swap some drives around and see if I can get one to read the darn disk so I can install WIn 7.

  • BBlake

    Couple ideas include seeing if there's a firmware update for your DVD drive model and cleaning the DVD. It is possible, although rare, that the Win7 DVD is defective. If nothing else works, see if you can exchange the DVD.

  • Related Question

    windows 7 - CD Drive tray has a mind of its own
  • kpax

    I have a Samsung CD/DVD-writer drive SH-S223F (5 1/4" ATA not USB). On Windows 7 lately, this drive has developed a mind of its own. Specifically, the drive tray keeps opening and closing randomly by itself. I don't know what the problem is, but the behavior is very erratic and irritating.

    Has anyone else noticed behavior on this or other drives? Any recommendations to fix this behavior?

    Update: This happens when I double-click the icon in "Computer" and also when I press the drive tray eject button.

    Update 2: did some more testing. The CD tray auto-closing for me always happens twice. The third time I try to open it (either by pressing the drive button or via right-click>eject in 'Computer'), it remains open. Noticed this as consistent behavior at least the past 3 times now.

  • Related Answers
  • outsideblasts

    There was another question here recently. Apparently Windows 7 will open the tray if it is empty and you double click on the drive icon in explorer. Could you or something else be accidentally doing this? Maybe with a media hotkey?

    Otherwise, as it's an external drive (right?), it could be a W7 driver issue. See about an update.

    Does this happen if there is a disk in the tray? If not, and if nothing else works, keep a randon or blank disk in the tray.

  • CodeByMoonlight

    I had this happen on XP, and the problem went away when I replaced the drive with a new one.

    You could also check for Starforce copy protection on your PC - I've had drive problems in the past that went away when I removed it. Nothing using it is going near one of my systems again.

  • Seasoned Advice (cooking)

    There is some "prank" software out there that will cause a CD drive to open and close randomly. The one I'm familiar with uses "open_CD.exe" so poke around on your computer to see if that files exist. Here is a link that will tell you more :-