desktop computer - Windows XP keeps on restarting

19
2014-04
  • LightningBoltϟ

    My desktop computer keeps restarting and I don't know why. Can somebody please help me?

    I have tried removing the plug, cleaning the fan and holding the power button for ten seconds, but nothing worked!

    I use Windows XP.

    It goes till the Windows XP logo with the loading bar and then it shutsdown and do it again. I tried leaving it the whole day, but it still didn't work.

    It instantly reboots.

    I tried booting into safe mode, but it just did the same.

    Ok now I get the following message:

    We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.

    If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose Last Known Good Configuration to revert to the most recent settings that worked.

    If a previous startup attempt was interupted due to a power failure or because the Power or Reset button was pressed, or if you aren't sure what caused the problem, choose Start Windows Normally.

    Safe Mode
    Safe Mode with Networking
    Safe Mode with Command Prompt
    Last Known Good Configuration (your most recent settings that worked)
    Start Windows Normally
    

    Use the up and down arrow keys to move the highlight to your choice.

  • Answers
  • Robula

    When you say your computer keeps restarting, do you mean that Windows is doing a clean shutdown and reboot? Or do you mean that your computer instantly reboots? Could you also provide details on what you are doing when this happens? Does this happen after a specified period of time?

    Have a look at the System event log. Click on Start > Click on 'Run' and type 'eventvwr' (without quotes) and press Enter. On the left hand side of the window, select System. Check for any Warnings/Errors that happened around the time the computer last rebooted itself.

    Thanks


  • Related Question

    troubleshooting - Windows XP restarting repeatedly after a fresh restore
  • DWilliams

    I don't normally deal with Windows but someone wanted me to fix their computer with Windows XP on it. It was just restarting every time it tried to boot. It would not go into safe mode, the result was the same regardless of the selected mode.

    The computer is like 4 years old and has been running the same installation for that entire time, so I figured the easiest solution was just to back up their files and re-install. I loaded the computer up with a live CD and copied their files off to a USB drive, then proceeded to run HP's "factory restore" feature (which I'm not particularly fond of, I'd rather have a disk to install from than reload all the crapware HP gets paid to install for you). It restored, and I put all their files back, installed their programs, and started the full windows update process. Everything seemed great so I left and told them what to do once it finished.

    A few hours pass, and my phone rings. Apparently it started doing the exact same thing as before once the updates finished.

    I don't have the computer sitting in front of me now so I can't really provide any more information than that.

    What could be causing this and, more importantly, how do I fix it? The fact that the same problem resurfaced after the restore makes me think it's either a hardware problem or an update breaking the computer.


  • Related Answers
  • Seasoned Advice (cooking)

    it's either a hardware problem

    If that's the case, i'd first re-seat all components, clean the fan and heatsink (overheating can be an issue) and then run Memtest86+ and a hard disk check with HD Tune.

    or an update breaking the computer.

    There is that possibility, since the "factory restore" may include some outdated drivers. The event log is always a good place to start your investigation in this direction.