HP F2180 driver installation fails on 64-bit Windows 7

07
2014-07
  • Noam Gal

    I am trying to install the HP Deskjet AIO (non-network) driver on my machine, which is running the 64-bit version of Windows 7.

    Before installing it, Windows detected my printer just fine... But I wanted to use the HP scanning application, because tt allows me to scan several photos at once.

    I ran the DJ_AIO_NonNetwork_ENU_NB file I got from their site, and the installation went almost without a problem... However, at the part where it should have detected the printer, it didn't, so I skipped it - telling the installer I'll connect the printer later. After it was finished I was able to use it regularly, and also scan using the wanted HP application.

    However, the installer kept popping at random intervals, and giving me an error message. Yesterday I tried removing all the installed HP Applications, and installing from scratch. Running the same installer setup, it now insists that it does not support my operating system, and that 64-bit Vista is the highest it can go... I just don't understand why this is occuring all of the sudden.

    Has anybody here successfully installed the AIO driver on the 64-bit version of Windows 7?

    UPDATE:

    Been chatting with HP chat support over the weekend. Managed to really mess up my windows. At first, they told me to uninstall using an "unintall_l3" batch file inside their installer package, and then reinstall. Didn't work. Also the "l4" batch didn't make any difference. Afterwards I was told to install "Windows install clean up" and remove many hp entries (most of which were not listed on my computer), and I also removed many other hp entries I bumped upon. Then my office 2k7 started failing. I searched around the web, and ran Security Restore, so now my office works, but my windows explorer is all buggy - can't seem to open windows explorer - it hangs while trying to load my hard drives, or completely ignores them and just shows my libraries.

    Anyone here has any idea how I can restore my win7 to normal, with or without the annoying scanner?

    UPDATE 2:

    Ok - explorer back to normal. I guess I just had to wait until it finishes searching while opening the windows explorer for the first time after the Security Restore. Scanner still not working though.

  • Answers
  • Breakthrough

    Have you tried running the installer in Compatibility Mode?

    Failing that, you can try to manually extract the installation executable with a third-party program (e.g. WinRAR or 7-Zip), and see if there is any nested installers... You should be able to at least extract the drivers without a hitch.

  • Noam Gal

    I have no good news - but I have recently purchased a new HD, and installed a brand new win7 x64 on it, instead of my old system. ran the same DJ_AIO_NonNet_Full_Win_WW_130_140 setup on it, and scan just works now (needless to say, I still have the same old crappy f2180 printer).

    So I don't know what caused the original problem, or how to fix it, but formatting the system disk did solve it eventually.


  • Related Question

    Is there a way to 'mimic' another OS from Windows 7 to get a driver / application to install?
  • Aron Rotteveel

    I recently bought a HP Officejet 6500, which has the ability scan and fax, besides the default printer functionality.

    Howvever, it turns out that the drivers on the CD-ROM and HP website do not support Windows 7. I already tried running the setup.exe in compatibilty mode and I even tried manually installing the .msi packages, with no success.

    I am almost certain that there is no actual problem with installing these drivers, as Windows Vista drivers work in almost every case on Windows 7. I am guessing there is simply a hardcoded "block" in the setup file which does not allow me to install the driver.

    Besides running application in compatibility mode, is there any other way to actually trick an application into believing you run another OS?


  • Related Answers
  • harrymc

    you can try to extract the drivers from the MSI package and force-install the driver via the device manager.

    right click the device > update driver software ... > Browse My Computer ... > Let me pick from a list > Have Disk ... > point to the *.inf file you have extracted and ignore any warnings.

    before you do that, you may create a drive image of your windows 7 partition, in case something does not go according to your plan.